01
Predictive & Power Dialing
Outbound dialling modes that maximise agent talk time while respecting answer-rate thresholds and regulatory limits.
Overview
Call Center Solutions
We build call centre platforms that give supervisors real visibility and agents the tools to resolve calls quickly. From predictive dialling to skills-based routing, every component is configured around your campaign structure and staffing model.
Our solutions scale from a handful of agents to distributed teams across several sites, with unified reporting that treats them all as one operation.
Discuss Your Project
What We Offer
Call Center Solutions Capabilities
Everything included in our call center solutions engagement, delivered by specialists.
02
Skills Based Routing
Calls matched to the agent best equipped to handle them based on language, product knowledge, or account ownership.
03
Real-Time Dashboards
Live wallboards showing queue depth, service level, agent state, and campaign progress at a glance.
04
Agent Performance Reports
Per-agent metrics covering handle time, disposition mix, and quality scores to support coaching and payroll.
05
CRM Integration
Screen pop and click-to-dial integration with your CRM so agents work in one window instead of juggling systems.
06
Quality Monitoring
Call recording with supervisor whisper, barge, and scoring workflows to maintain consistent service standards.
Why Arviya
Why Clients Choose Us
Vast Industry Expertise
Be it VoIP development, web development, or mobile app development, our team possesses extensive expertise in creating a variety of solutions. We serve multiple industries with our world-class services, including healthcare, education, and hospitality.
Assured Quality
With years of experience in creating a range of solutions, we deliver with an assured guarantee. Our developers build solutions for your business while ensuring these are secure, scalable, and bug-free.
Flexible Engagement Models
Irrespective of your business requirements, we cater to your multiple requirements with our top-rated solutions. Our flexible engagement model gives you complete surety that you will get the right solutions based on your business needs.
Need Call Center Solutions?
Share your requirements and our team will come back with a clear, practical proposal.