01
Questions
They have questions they need clarity on before they are willing to commit to a purchase.
What It Does
Enrich Online User Experience With Humanized Guidance
Turn your website into a smart and intelligent selling machine. Guidizy closes the decision-making gap for your online customers with humanized, contextual guidance from the very page they are on.
Why Guidizy
Close the decision making gap for your online customers
Users visit your site for a purpose, but a significant number of them drop off for one of the reasons below.
02
Loss of Focus
They get distracted as the doorbell rings, the phone goes, or something else pulls their attention away.
03
Cannot Wait
They are in a hurry and unwilling to call and wait on long customer care queues to get a simple answer.
04
Cannot Decide
They would rather speak to a person than a chatbot for guidance, especially for high-value purchases.
Legitimate high-value online customers deserve humanized guided assistance to complete their purchase with confidence.
How It Works
From question to guided conversation
01
Customer Requests Help
The customer asks for an agent, or the bot recognises it has not yet been trained on the question being asked.
02
Offer a Live Channel
The customer is offered the option to join an audio or video call with a real agent.
03
Chat Becomes a Room
The chat window becomes an audio and video conference room with the agent.
04
Guided Assistance
The customer browses the site with screen sharing while talking to the agent, getting guided assistance throughout their online journey.
How Guidizy Empowers You
Turn your website into a smart and intelligent selling machine
01 — Identify
Drop-off Points
Identify the crucial points on your website where most online users drop off.
High Value Customers
Identify high-value customers based on product or service value, shopping cart value, or whatever measure suits your business best.
02 — Enable
Configure
Configure the dynamic behaviour of the human-bot in terms of the level and kind of support, based on customer context and the identified drop-off point.
Enable
Inject the Guidizy button at those drop-off points to offer human-bot driven guided assistance to high-value customers.
03 — Offer Humanized Guidance
Multiple Channels
Support your customer through audio only, one-way video, two-way video, or full screen sharing, all from a single button on your website.
Contextual Conversation
Avoid customer frustration with long waiting customer care calls by offering humanized contextual conversation from the very page they are on.
The Payoff
Integrate Guidizy and see the difference
Close the online sales gap and the experience disconnect, and drive online sales like never before.
Start creating great online sales experiences with Guidizy.
Win more online customers with humanized contextual conversations.
No new IT infrastructure required — works with any PC or tablet with a browser.
Easy integration into your existing website.
Create sales journeys that suit your business and improve immediate resolution.
Want to see Guidizy in action?
Get in touch and we will walk you through a live demo of every feature.